Privacy policy

Privacy Policy

Overview

Meenaa Collectin (“we”, “us”, “our”) operates this online store and website, including all related information, content, features, tools, products, and services, to provide you (“the customer”) with a safe and personalized shopping experience (the “Services”).
Our store is powered by Shopify, which enables us to provide and improve these Services.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit, use, or make a purchase through our website or communicate with us by any means.
If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs matters related to the collection, use, and disclosure of your personal data.

By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you visit or make a purchase through Meenaa collection, we may collect the following types of personal information:

  • Contact Details: Name, billing and shipping address, phone number, and email address.

  • Financial Information: Payment method, transaction details, and payment confirmation.

  • Account Details: Username, password, and preferences (if you create an account).

  • Order & Transaction Data: Items viewed, added to cart, wishlisted, purchased, exchanged, or returned.

  • Device Information: Browser type, IP address, device identifiers, and network data.

  • Usage Data: How you interact with our website, including pages viewed and time spent.

  • Communications: Messages, inquiries, or feedback sent via email, WhatsApp, or contact forms.

2. How We Collect Information

We may collect your personal information from:

  • Directly from you when you create an account, place an order, or communicate with us.

  • Automatically when you use our website, through cookies or similar technologies.

  • From our service providers, including Shopify, payment gateways, or shipping partners.

  • From marketing or advertising partners (e.g., Facebook, Google) where applicable.

3. How We Use Your Information

We may use your personal data to:

a. Provide and Improve Services

To process orders, manage deliveries, handle payments, and personalize your shopping experience.
We also use this data to improve our website design, product offerings, and service efficiency.

b. Marketing and Promotions

To send you product updates, offers, and special promotions via email, SMS, or WhatsApp (only with your consent). You may opt out anytime.

c. Security and Fraud Prevention

To detect or prevent fraud, unauthorized transactions, or abuse of our website.

d. Customer Support

To assist you with your inquiries, returns, or complaints efficiently.

e. Legal Compliance

To comply with applicable laws and respond to lawful requests or legal proceedings.

4. How We Share Information

We may disclose your personal information to:

  • Shopify: Our e-commerce platform provider.

  • Payment Processors & Couriers: To fulfill and deliver your orders.

  • Marketing Partners: For analytics or ad personalization (e.g., Facebook Pixel, Google Ads).

  • Legal Authorities: If required by law or to protect our rights.

We do not sell your personal information to third parties.

5. Shopify’s Role

Our website is hosted on Shopify, which stores your personal information securely. Shopify may process your data globally to improve its platform.
You can read more about how Shopify handles your data here:
🔗 Shopify Privacy Policy

6. Data Security & Retention

We take reasonable steps to protect your information from loss, misuse, or unauthorized access.
However, no system is completely secure. You share your information at your own risk.
We retain your data only as long as necessary to fulfill our business or legal obligations.

7. Your Rights

Depending on your region, you may have the right to:

  • Request access to your personal data.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing communications.

  • Request a copy of your data (data portability).

To exercise these rights, contact us via the details below.

8. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic.
You may disable cookies through your browser settings, but this may affect certain website features.

9. Children’s Privacy

Meenaa Collection does not knowingly collect data from minors under 18.
If you believe a child has provided us with personal data, please contact us immediately so we can remove it.

10. International Data Transfers

Your data may be transferred or stored on servers outside Pakistan (e.g., Shopify servers).
We ensure such transfers meet adequate data protection standards.

11. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated “Last Updated” date.

12. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:

📧 Email: meenaa.collections@gmail.com
📞 WhatsApp: +92 304 4228877
🏠 Address: Office Near Bin Hashim Gulistan e Johar Karachi.